The Switch

The Switch service organization in China has been growing steadily during the past couple of years. The team of nine now offers a comprehensive range of services tailored to customer projects and specific needs. Local services guarantee fast reactions and easy communications for customers.

A key part of The Switch service offering is customer-based training. With a hands-on approach, customers are introduced to the products and commissioning, as well as to related software tools and maintenance services.

After commissioning, equipment availability is ensured by a local Chinese 24/7 technical support line and a team of service engineers ready to handle any service request at the customer’s site, if needed. However, our emphasis is on preventive maintenance, which is supported by a project-specific service plan that is designed together with each customer.

After Sales Services Director Ari Suutarinen is convinced of the benefits of a local service organization: “By having a local service team in China, we can be sure that our customers get fast and personal attention. Also, it’s easy for our local customers to use our services, because they are provided in Chinese.”

This year, the service offering in China has been further strengthened. The Switch has launched a spare-part service that includes the handling of orders and replacement of spare-parts straight into a customer’s inventory. Another novelty introduced this year is locally operated remote diagnostics.

According to Ari, the aim is to ensure a highly responsive local presence that meets customer needs – regardless of the challenges created by the sheer size of the country and the rapid growth of the Chinese wind power industry.

Contacts:
24/7 Technical Support Line, China: +86 158 01 08 18 28
Email: service.china@theswitch.com

At your service!Service organization in China offers comprehensive range of best-possible customer care

At your service!
Service organization in China offers comprehensive range of best-possible customer care